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AI-powered inbox for
every conversation

Connect WhatsApp, Instagram, Messenger, SMS, and Email to one intelligent inbox. AI replies instantly, learns your business, and hands off to humans when it matters.

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InboxWeave — My Company
Dashboard
Inbox
Contacts
Channels
Knowledge
Settings
Sarah M.2m
Thanks for the quick help!
whatsapp
Ahmed K.8m
When will my order arrive?
instagram
Lisa T.1h
Can I get a refund?
messenger
SM
Sarah M.
AI active
Pause AIResolve
Hi! I need help with my recent order #4521
AI
Hi Sarah! I can see order #4521 was shipped yesterday. It should arrive by Thursday. Would you like me to send the tracking link?
Yes please! Thanks for the quick help!

Intelligent replies

AI that actually knows
your business

Upload your FAQs, product docs, or policies. The AI retrieves relevant context on every message and replies in your customer's language — Arabic, English, Spanish, or any of 50+ languages. No translation step, no config.

  • Retrieves from your knowledge base on every reply
  • Auto-detects language and responds in kind
  • Choose GPT-4o-mini, GPT-4o, or GPT-4.1
Knowledge Base
PDF
Product FAQ.pdf
Ready · 24 chunks
indexed
MD
Return Policy.md
Ready · 24 chunks
indexed
TXT
Pricing Guide.txt
Ready · 24 chunks
indexed
Customer asks: “What's your return policy?”
We offer a 30-day no-questions-asked return policy for all unused items. I can start the return process for you right now — just share your order number.
Retrieved from Return Policy.md
JD
James D.
angryEscalated
AI paused
This is the THIRD time I've been charged incorrectly. I want a full refund and I'm filing a complaint.
Auto-escalated: Negative sentiment detected (score: -0.9). AI paused — a human agent needs to handle this.
Sarah (agent)
James, I'm really sorry about this. I've just processed a full refund for all three charges. You should see it within 2 business days.

Protect your brand

Knows when to step back
and get a human

Every message is scored for sentiment. When a customer is angry or frustrated, the AI automatically pauses and flags the conversation for your team. No more tone-deaf bot replies to upset customers.

  • Real-time sentiment scoring on every inbound message
  • Auto-pauses AI and escalates on negative sentiment
  • Agents see the full context + AI summary before replying

Measure everything

Analytics that actually
tell you something

See how your AI is performing at a glance. Track response times, resolution rates, customer satisfaction, and token costs. Know your busiest hours and which channels drive the most volume.

Dashboard · Last 30 days
2,847
Messages+12%
94%
AI reply rate+3%
18s
Avg first reply-40%
4.6/5
CSAT score+0.2
Daily volume
1,203
WhatsApp
892
Instagram
752
Messenger

Built for teams

Everything agents need to move fast

Canned replies
Greeting
Order status
Refund process
Business hours
Click to send instantly
AI suggestions
I can check your order status right away.
Would you like me to process a refund?
Let me connect you with our specialist.
Generated from context
Organize
urgentvipsalesrefund
Assigned to Sarah K.
ResolvePin
Tags, assignment, status
Team notes
Sarah · 2h ago
Customer is a repeat buyer. Offer 15% discount to retain.
Ahmed · 30m ago
Refund approved by manager. Processing now.
Visible only to your team

All your channels in one place

WhatsApp
Instagram
Messenger
SMSTwilio SMS
@Email
Seriously, it's free

No subscriptions. No tiers.
Just use it.

InboxWeave is completely free. You bring your own OpenAI API key and pay OpenAI directly for what you use. We don't charge anything on top.

FOREVER
$0/month

Everything included. No catch.

  • Unlimited organizations
  • Unlimited conversations
  • Unlimited team members
  • All 5 channels (WA, IG, FB, SMS, Email)
  • AI auto-reply with RAG
  • Sentiment analysis + auto-escalation
  • Dashboard + analytics + CSAT
  • Canned replies + AI suggestions
  • Knowledge base uploads
  • Webhook events API
  • GDPR tools + encryption
  • PWA + push notifications
Get started free →

You only pay OpenAI for API usage (typically $1-5/mo for small businesses)

Why is it free?

InboxWeave is ad-supported. We show non-intrusive ads on the marketing site to cover hosting costs. The app itself (your inbox, dashboard, settings) is completely ad-free. Your data is never used for advertising.

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